Service records, reports, deficiencies, and compliance documents in one place.
Access your fire protection documents, request service, review open deficiencies, approve proposals, and keep your property’s life-safety records organized.
Portal Tools
Use the customer portal to manage the records and requests that matter most for your property.
Reports Library
View and download inspection reports, testing records, deficiency documents, and service paperwork.
Deficiency Center
Review open deficiencies, recommended corrections, repair status, and proposal approval options.
Request Service
Submit alarm trouble, sprinkler leaks, extinguisher service, inspection requests, and urgent service needs.
Proposals
Review open proposals, approve work, request revisions, and keep repair decisions documented.
Billing
Access invoices, payment links, recurring service billing, and account documentation.
Compliance Calendar
Track upcoming inspection, testing, maintenance, backflow, extinguisher, and monitoring dates.
Built for fire protection records.
Fire protection service is not just a work order. It is a chain of documentation, inspection history, deficiency decisions, customer responsibility, and AHJ-facing records.
What customers can manage
Keep the property record clean, accessible, and useful for ownership, management, insurance, AHJ review, and future service coordination.
- ✓Download inspection, test, maintenance, and service records.
- ✓Request service with system type, urgency, access notes, and photos.
- ✓Review open deficiencies and approve corrective work.
- ✓Update contacts, site access instructions, billing details, and emergency information.
- ✓Track upcoming inspection and compliance-related due dates.
Emergency or urgent issue?
If there is an active leak, fire alarm trouble condition, monitoring issue, impairment, damaged equipment, or AHJ deadline, submit a service request and call EXO directly.
- ✓Sprinkler leak or damaged head
- ✓Fire alarm trouble or supervisory signal
- ✓Monitoring communication issue
- ✓Failed inspection or open deficiency
- ✓Fire extinguisher or suppression service need
Request Service
Submit the details below. For active emergencies, call directly after submitting the request.
Service Request Form
Information that helps us respond correctly
Better information reduces wasted trips, protects your property, and helps EXO dispatch the right person with the right tools and parts.
- ✓Panel message, trouble code, or alarm condition shown on the fire alarm panel.
- ✓Photos of damaged components, leaks, extinguishers, devices, gauges, risers, or tags.
- ✓Suite number, roof access, gate code, Knox box notes, or tenant restrictions.
- ✓AHJ deadline, failed inspection notice, insurance request, or deficiency report.
- ✓Whether the system is impaired, leaking, silenced, disabled, or currently in alarm/trouble.